FAQs

1. Where are Waquin products shipped from?

Our management headquarters are located in Sheridan, Wyoming, USA, but all Waquin products are carefully produced, packed, and shipped from our manufacturing facility and warehouse in Istanbul, Turkey.

2. Do you ship worldwide?

Yes 🌍
We offer free worldwide shipping on all orders — no minimum required.
Every order is delivered via DHL Express, UPS, or TEDEX within 3–6 business days.

3. Do I have to pay customs duties or taxes?

No. ✅
All international orders are shipped Duties & Taxes Paid (DDP) — which means you will NOT pay any customs fees or import taxes upon delivery.
Waquin handles all customs clearance and related charges before dispatch.

4. How long does delivery take?

After your order is confirmed, it is prepared within 1–2 business days and shipped immediately.
Average delivery times:

USA & Europe: 3–6 business daysOther countries: 5–8 business days

You will receive a tracking link by email once your order ships.

5. How much does shipping cost?

Shipping is completely free worldwide. ✨
No hidden fees, no minimum order requirements.

6. Can I change or cancel my order?

If you wish to make any changes or cancel your order, please contact us before your order is shipped.
Once dispatched, modifications are no longer possible.
📧 Email: waquin@starline.istanbul

7. What should I do if my package is delayed or lost?

All Waquin orders are shipped with full tracking and insurance.
If your shipment is delayed or appears lost, contact our customer care team — we’ll coordinate directly with the carrier and ensure a quick resolution.

8. What is your return policy?

We accept returns within 14 days of delivery, as long as items are unused, unwashed, and in original packaging.
For full details, please check our Returns & Refund Policy
.

9. Are Waquin products sustainable?

Yes 🌿
We are committed to responsible production — using high-quality, long-lasting fabrics and eco-conscious packaging.
All shipments are sent through carbon-neutral logistics partners that offset CO₂ emissions.

10. What payment methods do you accept?

We accept all major and secure payment options:
💳 Visa, MasterCard, American Express
📱 Apple Pay, Google Pay
💰 PayPal
All payments are processed safely through Shopify Payments.

11. How can I contact Waquin?

Our customer service team is always happy to assist you.

📧 Email: waquin@starline.istanbul

🏢 U.S. Office: WaquinCo LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA
🏭 Production & Warehouse: 15 Temmuz Mahallesi, 1481. Sokak No:74/A, Bağcılar, İstanbul, Türkiye
🕓 Working Hours: Monday – Friday, 08:00 – 18:00 (UTC+3)

12. Why choose Waquin?

Because every piece is designed with comfort, quality, and timeless elegance in mind.
From our studio in Istanbul to your doorstep — we bring global comfort, crafted with care.