1. Order Processing

Once your order is confirmed, products are prepared and shipped within 1–3 business days.

During public holidays, campaign periods, or high order volumes, this processing time may extend by 1–2 additional business days.

After your order is shipped, an email containing your tracking number will be automatically sent to you.

2. Shipping Fees

Domestic Shipping (Türkiye)

Shipping within Türkiye is free of charge and covered by WaquinCo. Different shipping conditions may apply during certain campaign periods or for special products.

International Shipping

Shipping fees for international orders vary depending on the destination country and will be automatically calculated at checkout.

From time to time, special campaigns offering free international shipping may be announced.

3. Delivery Information

Deliveries are carried out through various courier or logistics companies depending on the delivery location and operational conditions.

Please ensure that your delivery address is complete and accurate. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for resending.

Courier companies may send SMS notifications or contact you by phone before delivery.

4. Estimated Delivery Times

Estimated delivery times are as follows:

Within Istanbul
1–2 business days

Other cities in Türkiye
2–5 business days

International shipping
5–10 business days (depending on destination country)

Delivery to rural or remote areas may occur on specific days determined by the courier company.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking link.

You can also track your shipment using the tracking number through the courier company’s website.

6. Undeliverable Shipments

If the shipment cannot be delivered due to the recipient not being available or incorrect address details, the package may be returned to us by the courier company within 3 business days.

Once the returned package is received, you may choose to:

• request a refund (excluding shipping costs), or
• request a new shipment (additional shipping charges may apply)

7. Damaged or Missing Deliveries

If the package appears damaged upon delivery, we recommend creating a damage report with the courier officer and refusing the package.

If damage or missing items are discovered after delivery, please notify us within 24 hours via email at:

📧 waquin@starline.istanbul

Please include your order number and photos of the product in your message.

After review, defective or missing items may be replaced free of charge or refunded.

8. International Shipping

WaquinCo offers international shipping.

For international orders:

• delivery times may vary depending on the destination country
• customs duties, taxes, or import fees may apply according to the regulations of the destination country

Such additional charges are the responsibility of the buyer.

9. Delivery Delays

Delivery times may be extended due to force majeure events, including natural disasters, severe weather conditions, strikes, logistics disruptions, or similar circumstances.

In such cases, our customer service team will inform you accordingly.

10. Contact

For any questions regarding shipping or delivery, please contact us:

📧 waquin@starline.istanbul

📞 +90 546 553 34 17

Customer Support Hours
Monday – Friday | 10:00 – 18:00